1. Privacy Policy
This Privacy Policy explains how url Go HEAPS / H.E.A.P.S https://goheaps.eu/ (“Go HEAPS”, “H.E.A.P.S”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you visit our website, submit an enquiry, request a consultation, apply for an opportunity, or interact with us through our forms, advertisements, phone, email, or WhatsApp.
2. Introduction
Go HEAPS supports hospitality students, final-year students, graduates, and early-career candidates who are exploring international hospitality apprenticeship and career opportunities. This Privacy Policy is intended to help you understand what information we collect, why we collect it, how we use it, and the choices available to you.
3. Who We Are
Go HEAPS / H.E.A.P.S is a hospitality career guidance and apprenticeship support platform based in entity[“city”,”Chennai”,”Tamil Nadu, India”], entity[“country”,”India”,”South Asian country”]. We support candidates with eligibility review, application guidance, interview coordination support, documentation guidance, visa-related process guidance where applicable, pre-departure support, country and department matching, and communication support with relevant hospitality partners.
4. Scope
This Privacy Policy applies to personal information collected through our website, landing pages, online forms, email, phone calls, WhatsApp, consultation requests, application or eligibility-check forms, customer relationship management systems, and lead-generation tools used in connection with our marketing and support activities.
5. Information We Collect
We may collect personal information that you voluntarily submit to us, including:- full name
- email address
- phone number
- WhatsApp number, if provided
- city, state, and country
- age or date of birth where relevant to eligibility checking
- education details
- hospitality course, diploma, or degree information
- college or institution name
- graduation year or final-year status
- internship, training, or work experience details
- preferred country or region
- preferred hospitality department or role
- English communication level or language ability, if provided
- passport status, if voluntarily shared and relevant to documentation or travel guidance
- CV, résumé, or profile documents, if uploaded or shared
- application details and follow-up records
- communication preferences
- call notes, follow-up status, and enquiry history
6. Information We Do Not Intentionally Collect
Our standard enquiry and lead forms are not designed to collect unnecessary sensitive personal information such as religion, caste, political views, biometric data, health information, bank passwords, OTPs, or payment card details. Please do not submit sensitive documents or confidential information unless we specifically request them through an official Go HEAPS communication channel for a legitimate application, documentation, or compliance purpose.7. How We Collect Information
We may collect information:- directly from you when you fill in forms on our website or landing pages
- when you submit a lead form through url LinkedIn https://www.linkedin.com, url Meta https://about.meta.com platforms such as Facebook or Instagram, or url Google Ads https://ads.google.com lead forms
- when you contact us by phone, email, or WhatsApp
- when you request a consultation or submit an application or eligibility enquiry
- through analytics, cookies, pixels, tag managers, and advertising tools used on our website
- through CRM systems, spreadsheets, or lead-management workflows used to organise and respond to enquiries
8. How We Use Information
We may use your personal information to:- respond to your enquiry
- contact you about your request, consultation, or application
- review your eligibility for hospitality apprenticeship or career opportunities
- understand your education, experience, and department or country preferences
- guide you on role fit, application steps, interview preparation, documentation, and pre-departure support
- communicate with you by phone, email, WhatsApp, SMS, or similar channels
- schedule consultations, screening calls, or follow-up discussions
- maintain internal records of lead handling and candidate communication
- improve our website, landing pages, user journey, and lead quality
- measure and improve our advertising campaigns and follow-up processes
- prevent spam, misuse, fraud, fake enquiries, or abuse
- comply with legal, regulatory, security, or record-keeping requirements
9. Employment & Apprenticeship Nature of Services
Go HEAPS provides guidance, support, coordination, and opportunity facilitation. We do not represent ourselves as a government body, embassy, immigration authority, or visa office. We do not guarantee jobs, placements, interviews, visa approvals, or final outcomes. Candidate progress may depend on eligibility, documentation, language ability, employer requirements, and host-country rules. Go HEAPS does not support discriminatory selection practices. Opportunities are intended to be handled based on qualification, suitability, and relevant program or employer requirements.10. Consent and Communication
By submitting a form, enquiry, or consultation request, you agree that we may use the information you provide to respond to your request and contact you regarding eligibility review, consultation, applications, apprenticeship opportunities, related support services, and associated follow-up. We may contact you by phone, email, SMS, or WhatsApp, depending on the contact details you provide and the nature of your enquiry.11. Legal Basis for Processing
Where applicable, we may process personal information on one or more of the following grounds:- your consent, including when you voluntarily submit a form or request information
- legitimate interest, including responding to enquiries, improving services, maintaining records, preventing misuse, and measuring communication and campaign performance
- pre-contractual or contractual steps, where you ask us to assess eligibility or support an application process
- legal or regulatory obligations where records must be retained or disclosures must be made
12. Lead Forms, Employment Advertising, and Campaign Tracking
We may collect lead information through website forms, landing pages, url LinkedIn https://www.linkedin.com Lead Gen Forms, url Meta https://about.meta.com Instant Forms, and url Google Ads https://ads.google.com lead forms. If you submit your information through one of these advertising platforms, Go HEAPS receives the information you choose to submit and uses it for the purposes described in this Privacy Policy. These platforms may also process your information according to their own privacy policies, terms, and advertising systems. We may store or use lead-source information such as campaign name, ad source, form name, UTM parameters, device or platform metadata, landing page URL, and follow-up status in order to understand which campaigns generated the enquiry and to improve lead quality and response handling. We do not sell personal information collected through lead forms.13. Cookies, Pixels, and Analytics
Our website may use cookies and similar technologies, including analytics and advertising tools such as Google Analytics, Google Tag Manager, Google Ads conversion tracking, Meta Pixel, LinkedIn Insight Tag, remarketing tools, and similar technologies. These technologies may help us understand website usage, measure campaign performance, track form submissions, improve landing pages, understand how visitors interact with our website, and show more relevant advertising to people who have previously visited our website or interacted with our campaigns. You may be able to manage cookies through your browser settings, device settings, platform ad settings, or any cookie banner or consent tool made available on our website.14. Data Sharing and Disclosure
We may share personal information only where reasonably necessary and relevant, including with:- authorised internal team members handling counselling, operations, marketing, candidate support, or application support
- relevant hospitality employers, hotels, restaurants, recruiters, trainers, or overseas partners where appropriate to your opportunity review or application process
- documentation, travel, or visa-support service providers where relevant and appropriate
- website hosting, CRM, email, communication, cloud storage, analytics, advertising, automation, and form-service providers
- legal, regulatory, governmental, professional, or law-enforcement authorities where required by law or necessary to protect rights, safety, or lawful interests
15. International Transfers
Because Go HEAPS may assist candidates with opportunities outside India, your information may be shared with or accessed by relevant service providers, hospitality partners, recruiters, employers, or consultants located outside India, including in Europe, where necessary for application review, interviews, documentation support, or opportunity matching. Where such sharing takes place, we aim to limit the information shared to what is reasonably relevant for the stated purpose and to use appropriate practical safeguards.16. Data Retention
We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, maintaining candidate records, managing applications, improving services, complying with legal obligations, and protecting our lawful interests. If you do not proceed with an opportunity or stop responding, we may retain limited records for a reasonable period for follow-up, internal reporting, fraud prevention, dispute handling, and compliance purposes. You may request deletion of your personal information, subject to legal, regulatory, contractual, or operational requirements that allow or require us to retain certain records.17. Data Security
We use reasonable administrative, technical, and organisational measures to help protect personal information from unauthorised access, misuse, loss, alteration, or disclosure. Access to personal information is limited to authorised persons and service providers who need it for legitimate business purposes. However, no website, platform, server, or online system can be guaranteed to be completely secure, and we cannot guarantee absolute security.18. Children and Eligibility
Our services are intended for candidates who are legally eligible to apply for apprenticeship or career-related opportunities. We do not knowingly collect personal information from children who are not eligible to use our services. If local law, program rules, or documentation requirements require parental or guardian involvement for candidates under 18, such involvement may be requested. If we become aware that personal information has been collected from a minor in circumstances where consent or eligibility requirements were not appropriately met, we may take reasonable steps to restrict or delete that information.19. Your Rights
Subject to applicable law, you may contact us to:- request access to personal information we hold about you
- request correction or updating of inaccurate information
- withdraw consent where processing is based on consent
- request deletion of information, where applicable
- opt out of marketing or promotional communications
- ask how your information is being used
- raise a privacy-related concern or complaint
20. Withdrawal of Consent
If you would like to withdraw consent, stop promotional follow-up, or request that we no longer use your information for certain communication purposes, you may contact us using the details below. Please note that withdrawing consent does not affect processing that has already taken place and may not prevent us from retaining limited records where legally or operationally necessary. We may also still contact you for essential service, application, documentation, security, or legal reasons where appropriate.21. Third-Party Links
Our website or communications may contain links to third-party websites, portals, or services. We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review their privacy policies before submitting personal information.22. Changes to Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, website tools, advertising practices, or business operations. The updated version will be published on this page with the latest effective date or revision date where appropriate.23. Contact Us
If you have any questions, requests, or privacy concerns, please contact: Go HEAPS / H.E.A.P.S KG Signature City, 200 Feet, Maduravoyal Bypass Service Road, Adayalampattu, entity[“city”,”Chennai”,”Tamil Nadu, India”], Tamil Nadu 600095, entity[“country”,”India”,”South Asian country”] Phone: +91 9962952588 Email: info@goheaps.euShort privacy notices and ad-form text
The short-form notices below are consistent with the research above: LinkedIn expects a dedicated privacy-policy URL and clear use description; Google lead forms require a privacy-policy link; and website tags and lead forms should be described in clear, specific, non-misleading language. citeturn7search0turn15search5turn21search0turn23search18A. Website form privacy notice
We’ll use the information you submit to respond to your enquiry, assess eligibility, and contact you about consultation, application support, and hospitality apprenticeship opportunities. By submitting this form, you confirm that you have read our Privacy Policy.B. Website consent checkbox line
I agree that Go HEAPS may contact me by phone, email, SMS, or WhatsApp regarding my enquiry, consultation request, eligibility review, application support, and related hospitality apprenticeship opportunities. I have read and agree to the Privacy Policy.C. url LinkedIn https://www.linkedin.com Lead Gen privacy text
By submitting this form, you agree that Go HEAPS may use your details to contact you about your enquiry, eligibility, consultation request, application support, and hospitality apprenticeship opportunities. You can withdraw consent or request an update or deletion of your information by contacting info@goheaps.eu.D. url Meta https://about.meta.com Lead Form privacy text
Go HEAPS will use the information you submit to respond to your enquiry and contact you about eligibility, consultation, application support, and related hospitality apprenticeship opportunities. We may contact you by phone, email, SMS, or WhatsApp. You can opt out by contacting info@goheaps.eu.E. urlGoogle Ads https://ads.google.com lead form privacy text
Go HEAPS will use the details you submit to contact you about your enquiry, eligibility review, consultation request, application support, and related apprenticeship guidance. Your information will be handled in accordance with our Privacy Policy.F. WhatsApp / contact consent line
If you contact Go HEAPS by WhatsApp or phone, you agree that we may use the information you share to respond to your enquiry and communicate with you about related guidance, eligibility, applications, and support services.G. Internal data handling note
Only collect information that is actually needed for follow-up, eligibility review, or application handling. Do not ask for sensitive data in standard lead forms. Do not reuse lead data for unrelated marketing. Record lead source and consent status. Remove or suppress leads that opt out. Share candidate data with external partners only when relevant to a live opportunity or application step, and only on a need-to-know basis.Internal handling rules and open questions
A privacy policy helps, but it is not the only approval factor. LinkedIn states that ads go through review against its advertising policies and editorial standards, and Google’s misrepresentation policy focuses heavily on truthful identity, accurate business claims, and clarity about services and expected outcomes. That means your ad copy, landing page headings, fee disclosures, and form wording must all match the policy text. citeturn24search12turn24search10turn25search3turn25search0 For Go HEAPS specifically, the strongest internal operating rules are these:- Keep the landing page and ads consistent: “guidance”, “support”, “opportunities”, and “eligibility review” are safer than “guaranteed placement” or “100% visa success”.
- Do not ask for passport scan, financial details, or sensitive documents on the first lead form.
- Add the privacy-policy URL anywhere a lead form requires it, and make sure the page is live, public, mobile-friendly, and dedicated to privacy content.
- Add a clear consent checkbox on website forms whenever you plan to contact leads by phone, WhatsApp, SMS, or email.
- Keep a simple suppression list for opt-outs and honour deletion/update requests promptly.
- If you later use audience uploads, remarketing lists, or CRM syncing, document that in the policy and ensure the data came from a first-party interaction.
- If any fee, deposit, or paid service is introduced later, add a separate fees/refund/terms disclosure page rather than trying to hide pricing inside a privacy policy.